🥊 Designed and Built in the USA

🥊 Designed and Built in the USA

🥳 Get 2 Pillows for 15% Off

🥳 Get 2 Pillows for 15% Off

Pillow-Fight
Pillow-Fight

Frequently Asked Questions

Why did you start Pillow Fight?

Our company was originally conceived while watching a certain pillow CEO use his considerable profits to push dangerous conspiracy theories. We decided to start a pillow fight with this company and the name created itself. We quickly noticed a greater market need and evolved beyond pillows into a premium bedding company. We're putting the entire industry on notice and welcome a pillow fight anytime, anywhere, with anyone. 

How are you different from other companies?

Our products only use premium materials designed with precice craftmanship. We believe in protecting the environment and use only soy based memory foam. We give back to good causes and actively advocate for peoples rights. You can rest easy knowing you are supporting a company that embraces equality, inclusivity, social accountability, and promises to never use profits to further politically charged agendas that threaten these values.

What are the rules of Pillow Fight Club?

THE FIRST RULE OF PILLOW FIGHT CLUB IS: YOU TALK ABOUT PILLOW FIGHT CLUB, TELL EVERYONE. THE SECOND RULE OF PILLOW FIGHT CLUB IS: YOU TELL EVERYONE ABOUT PILLOW FIGHT CLUB. THIRD RULE OF PILLOW FIGHT CLUB, ONCE YOU LAY YOUR HEAD ON YOUR PILLOW, YOU PUT THE PHONE DOWN, SAY GOODNIGHT, AND LET THE PILLOW DO THE WORK. GOODNIGHT. FOURTH RULE: YOU CAN AND SHOULD PUT PILLOW FIGHT PRODUCTS IN EVERY ROOM IN THE HOUSE. FIFTH RULE: ANYONE IN THE HOME IS A TARGET DURING A PILLOW FIGHT, PARENTS, KIDS, DOGS. STAY TILL THE FIGHT IS FINISHED. SIXTH RULE: NO SHOES ON PILLOW FIGHT PRODUCTS. SEVENTH RULE: SLEEP MAY LAST FOR A LONGER TIME THAN ANTICIPATED, PLAN ACCORDINGLY. AND THE EIGHTH AND FINAL RULE: IF THIS IS YOUR FIRST TIME ON PILLOW-FIGHT.COM, YOU HAVE TO BUY.

What is OEKO-TEX®

The STANDARD 100 by OEKO-TEX® is a worldwide consistent, independent testing and certification system for raw, semi-finished, and finished textile products at all processing levels, as well as accessory materials used. It contributes to high and effective product safety from a consumer’s point of view. Our pillows, mattresses, and linens are all  OEKO-TEX® certified.

What is CertiPUR-US®?

CertiPUR-US® is a certification program administered by a not-for-profit organization. CertiPUR-US certified foams are made without the following items: ozone depleters, PBDE's, TDCPP or TCEP ("Tris") flame retardants, mercury, lead and other heavy metals, formaldehyde, and phthalates regulated by Consumer Product Safety Commission. CertiPUR-US uses low VOC (Volitile Organic Compound) emission for indoor air quality (less than 0.5 parts per million) Please visit https://certipur.us/ for more information. All of our foam products are CertiPUR-US certified. Foam Pillow-Fight products include: memory foam Twisticuffs found in the Haymaker pillow, and all 4 layers of foam found in the Pillow-Fight TKO mattress. 

What is GREENGUARD?

GREENGUARD Gold Certification offers strict certification criteria, considers safety factors to account for sensitive individuals (such as children and the elderly), and ensures that a product is acceptable for use in environments such as schools and healthcare facilities. Products that have achieved GREENGUARD Certification are scientifically proven to meet some of the world’s most rigorous, third-party chemical emissions standards—helping reduce indoor air pollution and the risk of chemical exposure while aiding in the creation of healthier indoor environments. 

Do you products contain PBDE's?

Absolutely not—we only create products that we would feel safe using in our own homes.  That’s why our foam is CertiPUR-US® certified and made without PBDEs (polybrominated diphenyl ethers), TDCPP, or TCEP ("Tris") flame retardants. We would never want to expose our customers to toxic chemicals. To read more about our CertiPUR-US® certification and what it means, you can visit their site: http://certipur.us.

How do I initiate a return?

If your purchase isn't working out for you for any reason within your 100-Night Sleep Trial, you can return it for a full refund easily by visiting www.pillowfight.co and chatting with a live agent or you can send an email to hello@pillowfight.co and include your order number. Refunds will be credited back to your original purchase method within 10 business days of product return. 

How long after I get the return details do I have to ship the products back to Pillow Fight?

If you have initiated a
return with us, then once we’ve provided you with a pre-paid return label you will have 30 days to ship your order back to us to receive a full refund.

What is a Sleep Trial?

It takes the body between 2 and 3 weeks to adjust to new bedding products, particularly mattresses.  Therefore, we have a 100-day return policy for all of Pillow Fight products. If you are not 100% satisfied with your purchase during this trial, you can send them back free of charge. Our team donates all gently used products to local charities. Products not eligible to be donated are recycled.

How long do you warranty your products?

Mattresses: 

Our 10-year limited warranty covers manufacturing defects, such as compressions deeper than 3/4", sagging, or flaws in the foam causing it to split or crack. Warranty also covers defects, such as unraveling stitching. We don't warranty changes to your mattress that are caused by normal wear and tear or that result from circumstances or uses that go beyond the intended use of a mattress.

Pillows and Linens: 

Our 1-year limited warranty covers manufacturing defects. We don't warranty changes to your pillows/linens that are caused by normal wear and tear or that result from circumstances or uses that go beyond the intented use of the product - namely, using it as a sleeping or comfort device for your head and body. 

What payment options do you offer?

We take all major Credit Cards, and 2 financing options through affirm: 1. Financing from 3 to 12 month options, or 2. Split pay where affirm charges your credit card in 4 different installments bi-weekly. 

Do you offer financing?

We offer financing with Affirm for as low as 0% APR. We have partnered with Affirm to offer financing or pay-over-time options for our customers. At checkout, you will be given the option to pay through Affirm. Split pay is available to all customers and does not require a credit check for the 4 split pay/pay later option. The 0%, longer term payments do require a soft credit check.  If approved, you will be given loan options for 3, 6, or 12 months. All interest is provided up front, there are no hidden fees, and only a soft credit check is done through Affirm's system for approval. After you've confirmed your choice, you will be redirected back to our website to complete checkout. That's all there is to it! For returns and cancellations, refunds will be processed through Affirm and posted to your Affirm account. Refunds will be processed within 3-10 business days. Keep in mind the interest charge will not be refunded. Please note that financing through Affirm is not available in West Virginia and Iowa. 

Do you offer free shipping?

Yes! All of our products ship free if you buy them on at pillowfight.co or on Amazon. Return shipping is always free, except where not applicable in Alaska and Hawaii.

Do you ship Internationally?

Someday soon, but today we only ship within the United States and Canada. We’re unable to handle international shipping and logistics expenses and your Pillow Fight products must be in the United States at the time you wish to take advantage of the 100-Night Sleep Trial or limited warranties.

How long will my order take to arrive?

The shipping estimates provided on our website are up-to-date and to the best of our knowledge. We expect most customers to receive their orders within the timeframes listed at checkout; however, we are unable to set or guarantee delivery dates through FedEx Ground. Keep an eye on your email (including the junk/spam folder) for shipping confirmation emails, which will be sent as each package is handed over to FedEx Ground.

Do you ship to Hawaii and Alaska?

Of course! Transit times to Alaska and Hawaii are typically around 7-10 business days. Keep in mind that it can be a little longer when shipping to more rural areas. Due to the increased costs of standard shipping, a charge is added to orders sent to Alaska and Hawaii. Shipping costs range anywhere from $150-$200 per mattress and may change depending on the destination. Shipping costs for smaller and mid-sized products range from $30-$80. Costs are based on product/model, size, and destination. This charge will be reflected in your shopping cart as you check out so you can view the full cost before you purchase. Please note that in the event of a return, the extra shipping cost will not be refunded.

What certifications do your mattresses have?

All of the foams are made in the USA and are tested and certified by CertiPUR-US®, a 3rd-party foam certifier, to be free from known harmful chemicals and gasses. More specifically, our foams are tested to be free from ozone depleters, PBDE flame retardants, heavy metals, formaldehyde, phthalates, and low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million). We have the UL GREENGUARD Gold Certification for the entire TKO Mattress line. GREENGUARD Certified products aid in the creation of healthier indoor environments, and release fewer pollutants that can contribute to health issues including asthma and other respiratory issues. This GREENGUARD label validates that the TKO is low-emitting and supports healthy indoor environments. UL is a global independent safety science company with more than a century of expertise innovating safety solutions.

How do I adjust my pillows to the proper sleep postion?

Whether you sleep on your back, side, or stomach, all Pillow Fight made pillows are designed to satisfy any sleeper. We send the pillow stuffed with 3lbs of fill, equating to a firm feel. To adjust or soften the pillow, simply open the zipper and remove the desired filling. Removing two handfuls of fill is recommended for side sleepers, and four handfuls for back sleepers. Just put the fibers into a bag for safekeeping and if you find that you took out too much fill you can add some back in. There is no limit to the amount of times you can adjust the pillow. 

How often should I replace my pillows?

We recommend that you replace every year where possible to expect all the benefits that your fresh new pillow will bring.

What type of foam is used in the Mattress?

The Pillow Fight TKO Mattress™ is made with 4 different types of foam to ensure the best of all options in bedding comfort.  Each layer comes together to form the Hypnoflow™ Sleep System.  Both the medium plush and medium firm versions of the TKO Mattress™ are made with the same Hypnoflow™ layers, changing up density and thickness of certain layers to provide a softer or firmer feel.  We start with our super high density base foam, ensuring maximum support. Then we add a second, slightly softer base layer, with our contoured Hypnoflow™ air tunnels which push surrounding air into the other mattress layers as you move throughout the night, significantly cooling our memory foam comfort layers, which can sleep hot in standard mattresses. Our first comfort layer is a traditional memory foam, designed to comfort and cradle the body, and ventilated to support the Hypnoflow™ airflow. Finally our top comfort layer is a more latex-like memory foam, infused with graphite, a natural super thermal conductor to make sure the top layer is both wicking heat away from the body and cooling that layer with the Hypnoflow™ airflow from the bottom layers.  Latex-like foams also have significantly greater bounce than traditional memory foam; thus, our two comfort layers combine to offer the "cradle-effect" of memory foam, while offering the additional support of latex-like foam.

What are the pros and cons of memory foam?

Memory foam has long been synonymous with some of the world's most expensive bedding products, but also has traditionally had one major drawback - it is known to sleep quite hot.  This is why we created the Hypnoflow™ Sleep System, by increasing airflow in the mattress.  Using a top layer comprised of graphite infused, latex-like memory foam, we have been able to create a mattress that is temperature regulating using natural properties and the basic science of airflow and thermodynamics.

What is a mattress rating?

Traditionally, mattress firmness is rated on a 1-10 scale with 1 being VERY soft and 10 being VERY firm.  But we pulled data from mattress sales globally and determined that nearly 85% of all mattresses sold fall in the 5-7 range on this scale, generally identified as medium soft/plush to medium firm.  These ratings are generally assigned as a function of how much the average size person will "sink" into a mattress.  Keeping this in mind, we designed two mattress builds for either type of sleeper, one medium plush and one medium firm.  Our medium plush ranks about a 5 on the firmness scale, while our medium firm ranks about a 6.5.  We are confident that our medium plush will satisfy most all of the people that prefer a softer mattress with some "sink" while still featuring adequate support, while our medium firm will satisfy most all people that like very little "sink" into their mattress and slightly more support.  

Do Pillow Fight Mattresses sleep hot or cool?

Our Hynoflow™ mattress is built using open cell foam, which makes it very breathable. We use graphite and gel materials to draw and wick away heat from your body. This helps you sleep cooler throughout the night. If you tend to be a warm sleeper, the TKO is the mattress for you. Accessories like protectors, toppers, and flannel or high-thread count sheets can affect how hot you'll sleep. While we design all of our accessories to help keep you cool, using other accessories may alter the cooling benefits of our foam.

How long can my mattress stay in the box?

Whether the mattress is a gift that won’t be unwrapped until the holidays or special occasion, or an upgrade for the new place you haven’t moved into yet, we understand our customers may not be prepared to unbox their mattresses right away and that’s ok! Generally speaking, we recommend setting up the mattress within 3-4 weeks of receiving it. Unrolling it as soon as you can helps relieve the pressure that compression puts on the foam, and leaving it compressed for longer than 4 weeks could potentially damage the mattress. If you choose to leave the mattress in the box for more than a week, keep in mind it may take a little longer to expand to the proper shape/size since it's been compressed for longer than usual (you can still start using it within 2-3 hours of unboxing!) and your 100-Night Sleep Trial starts on the date of delivery by default. If you are unable to unbox the mattress within the recommended timeframe, please reach out to our support team as soon as possible to discuss alternative shipping options, including delaying delivery.

Will my mattress smell of "off-gas"?

Some people notice a new mattress smell for a few days, but it goes away quickly. Initially, we suggest letting the mattress air out by removing any sheets or mattress protector that cover it. The smell comes from the fresh new foam being packaged during transit and not from any harmful chemicals. We've been certified by CertiPUR-US® and GREENGUARD Gold to be free from many known harmful chemicals or gasses. 

How do I unbox my mattress?

Position your mattress on top of your bed frame and find the ends of the plastic wrap stuck to the side of the roll. Pull on the end of the plastic until the mattress is completely unrolled. Roll the mattress out so that it's flat, then pull off the remaining plastic. The mattress will begin expanding immediately, and you’re done. While we typically recommend giving it at least 2-3 hours to air out and expand, it's technically ready to sleep on right away!  It's also worth noting that the mattress will not FULLY expand for up to 48 hours, so please keep this in mind for your first couple of night's sleep!  Please note, the mattress will look smaller than normal size until you remove the plastic.